Shippo Made a Mistake and Need to Reprint an Order

If Shippo made a mistake and you need to reprint an order, don’t worry—there are easy steps to correct this. Mistakes happen with shipping labels, and fixing them doesn’t have to be stressful. Whether the label was printed wrong, an address was misspelled, or something else went wrong, this guide will walk you through how to quickly and easily reprint a shipping label with Shippo.

Let’s dive into the simple steps to fix an incorrect order and get your shipping process back on track.

Why Would You Need to Reprint a Shippo Label?

There are many reasons you might need to reprint an order with Shippo:

• Incorrect Address: Maybe the customer input the wrong address or you made a typo when creating the label.
• Damaged Label: Sometimes, a printed label could get smudged, torn, or damaged, making it unreadable for shipping carriers.
• Wrong Carrier Service: If you accidentally selected the wrong shipping service or package size, the label won’t match the shipping carrier’s requirements.
• Missing Information: Labels missing crucial details like apartment numbers, zip codes, or recipient names need to be fixed and reprinted.

Each of these situations can be frustrating, but reprinting the label can solve the problem.

How to Reprint an Order in Shippo

If Shippo made a mistake and you need to reprint an order, follow these easy steps to fix the issue:

1. Log Into Your Shippo Account

To get started, log into your Shippo account. Once logged in, go to your dashboard where all your recent orders and shipping labels are stored. This step is key because you’ll find the specific order that needs reprinting there.

2. Find the Order Needing Reprint

Next, locate the order that needs a label correction or reprint. In your “Shipments” section, you’ll be able to search for the order by its tracking number, customer name, or order ID.

3. Void the Incorrect Label

If the label you printed has errors, Shippo requires that you void the incorrect one first before reprinting. Click on the order with the incorrect label and select “Void Label.” This tells the carrier to cancel the shipment, and the label will no longer be valid.

4. Create a New Label

After voiding the incorrect label, you can create a new one. Double-check all information—address, weight, carrier choice, and service level—before confirming the new label. This helps avoid having to reprint again due to further mistakes.

5. Reprint the Corrected Label

Now that the mistake is fixed, you can print the new label. Shippo will let you download the corrected label, and you can print it on your label printer or any standard printer. Make sure the label prints clearly, with no smudges or blurs, to avoid delivery issues.

How to Avoid Future Label Mistakes with Shippo

While it’s easy to fix an order when Shippo made a mistake, it’s even better to avoid them in the first place. Here are a few tips for reducing label errors:

• Double-Check Shipping Information: Always confirm the shipping details entered by the customer before generating a label.
• Use Shippo’s Address Validation: Shippo offers an address validation tool to help confirm that the destination address is correct and complete.
• Ensure Printer Quality: Use a high-quality printer to avoid blurry or unreadable labels. Double-check printer settings to ensure that the label prints the right size and resolution.
• Verify Carrier and Service Selection: Make sure you select the correct shipping carrier and service (e.g., priority mail, ground shipping) to match your package’s weight and size.

FAQs about Shippo Made a Mistake and Need to Reprint an Order

1. What happens if Shippo made a mistake and you need to reprint an order multiple times?

If multiple mistakes happen, you can void as many labels as needed and reprint until the correct label is generated. Shippo allows you to reprint without additional costs as long as the shipment hasn’t been sent.

2. Can I reprint a label after the package has been picked up?

No, once the carrier picks up the package, the label cannot be changed or reprinted. If the label had a mistake, you’ll need to contact the carrier or customer service directly to resolve the issue.

3. Will I be charged for voiding a label and creating a new one?

Shippo doesn’t charge for voiding incorrect labels. You’ll only be charged for the final label that gets used to send the package.

4. How long do I have to void a label?

Shippo generally allows you to void a label within 30 days of its creation. After that window, the label becomes non-refundable and can’t be voided or reprinted.

5. What should I do if Shippo’s system is down or not responding when I try to reprint?

If Shippo’s system is temporarily down, try waiting a few minutes and refreshing the page. You can also contact Shippo’s customer support for assistance if the issue persists.

Conclusion

If Shippo made a mistake and you need to reprint an order, you now know exactly how to fix it! Whether it’s a simple address correction or an issue with the label’s formatting, following the steps outlined here ensures you can quickly resolve the problem and get your package shipped. Mistakes are part of the process, but Shippo makes it easy to fix errors with shipping labels.

For more help, always check Shippo’s official help center for detailed guides on voiding and reprinting labels, and ensure you double-check your label information before printing.

By following these tips, you’ll reduce the chances of future mistakes and ensure your shipments go out smoothly!

This blog post offers a clear, simple guide on reprinting labels when Shippo makes a mistake, with easy-to-follow instructions for fixing errors.